Cancellation Policy

Cancellation by Site / Customer

 

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service on +91-9811684124 but within the operational hours of our call center that is 9:00 AM to 7:00 PM all 7 days of the week with the following details: FBN id, Mobile Number, Date of order, Order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order with immediate effect. You can cancel you order by login to your FBN account. Please note that orders cannot be cancelled by email. In such a case we will refund any payments already made by you for the order or issue a credit note for the value of the products which will be credited to your account on the Site, this can be used to pay your subsequent shopping bills.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.